Why FEILINE

FEILINE’s commitment is to provide the highest possible standards of service in all aspects of our business. Our service to clients is reliable, efficient, adaptable and cost-effective. Key benefits of outsourcing to FEILINE include:
• Time-saving and cost-effectiveness
• Personal attention
• Full range of services
• Reliability
• Flexibility In particular, these are our current service level guarantees:
• Quotations will be provided within ONE hour
• Bookings will be fully confirmed within TWO hours
• Export docs will be provided on the SAME DAY that shipping instructions are given (for instructions given before 16.00 GMT)
• Overseas orders will be managed by liaising with suppliers
• Shipments will be monitored at all stages, and proofs of delivery will be sent, by post, fax or email
• Flexible credit and other specialist services will be provided which are particularly useful to companies new to International trade.

Our Values
Our values are the foundation of FEILINE’s culture. We pursue the company’s mission, vision and customer promise of personal service with a passion for integrity, teamwork and excellence.

Integrity           Building trust with customers, communities, suppliers and one another by doing what is right, keeping our promises, being a good citizen, complying with regulations and laws, and honoring rules of engagement.

Teamwork                                   Working across organizational and cultural boundaries to achieve extraordinary performance and deliver personal service to customers.